Privacy Policy

How we collect, use, and protect your personal information

Fina Travels respects the privacy and confidentiality of client information. Our Privacy Policy explains how we collect, use, and safeguard your personal information when you book a safari or interact with our services.

Collected Information

Information collected may include:

Identity Details: Full name, Nationality, and Passport copies/information (required for park permits and domestic flights).
Contact Info: Email address, phone number, and physical address.
Travel Data: Flight details and travel preferences.
Health & Dietary Preferences: Allergies, medical conditions, or mobility requirements (to ensure your safety and comfort).
Financial Data: Payment card details and billing information (processed securely via encrypted gateways).

How We Use Your Information

This information is used solely to:

Booking and Logistics: To process reservations for lodges, domestic flights, park fees, and other travel-related services.
Communication: To send itineraries, invoices, and important updates regarding your trip.
Safety: To ensure our guides and partners are aware of medical conditions or dietary needs for your safety and comfort.
Marketing: To send newsletters or promotional offers (only if you have opted in to receive them).

Sharing Your Information

We do not sell or distribute personal information to third parties except where necessary to provide travel services including:

Service Providers: We share relevant details (e.g., names, passport numbers, dietary needs) with hotels, lodges, airlines, and ground transport operators to fulfill your booking.
Website Plugins and Analytics: Our website uses third-party plugins and tools (such as Google Analytics, booking engines, and chat widgets) to improve functionality and user experience. These parties may process data like your IP address and browsing behavior in accordance with their own privacy policies.
Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., border control).

Data Security

All reasonable measures are taken to protect personal data in accordance with international data protection practices. We implement robust technical and organizational measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

This includes:

Encryption of digital data
Secure access controls for our staff in the office
Data Minimization: We only collect what is strictly necessary for your trip

Information Retention Period

We keep your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 7 years for financial records).

Photography and Media Usage

By proceeding with booking, you acknowledge that our guides/professional photographers will take photos and videos during your trip.

Marketing Usage: We reserve the right to use images and videos featuring guests for promotional and marketing purposes. This includes, but is not limited to, our official website, social media channels (Instagram, Facebook, etc.), brochures, and advertising campaigns.
Your Right to Opt-Out: Your privacy comes first. If you see an image of yourself on any of our platforms that you wish to have removed, please contact us immediately. We are committed to removing the specific image from our website and social media platforms upon your request.
Pre-Trip Opt-Out: If you have a preference against personal photography at all, please inform your guide or our organizing team prior to the start of your safari.